Key Contact Crew, direct line to the right contact.

Fast, clear, and direct communication is essential in logistics. With the Key Contact Crew (KCC), we’re providing our customers with a new solution that makes their key contacts instantly accessible – online, mobile, and updated in real time.

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Our goal is to make communication even more efficient and reliable – in line with our values: "Customer First", "Fast – Reliable – Committed", and "Keep it Short & Simple."

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What is the KCC?

The KCC is a digital contact hub we create individually for each customer. It includes:

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• Contact details for the responsible ACSL teams
• General addresses and emergency phone numbers
• Download section for important documents
• vCard import for direct phonebook integration
• Interactive team introductions

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The page can be saved as a browser favorite and replaces the traditional PDF contact list. The PDF is still available but no longer updated automatically. The online version, however, is continuously maintained and always current.

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Why it’s more than just a link

The KCC is a strong example of how targeted, well-designed micro-solutions can deliver real added value – both internally and externally.

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• Faster response times, because the right contact is easier to find
• Fewer misunderstandings, thanks to clearly defined roles and responsibilities
• Less time spent, especially in urgent situations

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For us, it's a logical extension of our core principles: solution-oriented action, proactive communication, and product development driven by customer needs.

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Insight-driven, practice-proven.

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