Rethinking error culture: Smart processes, strong learnings.

An open and honest error culture is deeply embedded in our company values – especially in "We act smart" and "We deliver performance." We believe that mistakes are valuable learning opportunities – as long as they are addressed system­atically and customer impact is kept to a minimum.

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Technology Meets Leadership.

Thanks to the combination of technological support and targeted leadership, we have established a systematized error-handling process that has positive effects both internally and externally. Our goal: learn from mistakes, become structurally better – for our customers, our teams, and our partners.

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The Smart Error Process at a Glance.

What once started as a simple Excel spreadsheet is now an automated, technology-supported process:

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• Automated error detection: As soon as an error occurs, our system detects it and auto­matically initiates a process escalation.
• Targeted analysis: Involved individuals are interviewed, and relevant information, images, and docu­menta­tion are collected.
• Risk assessment: Damage and risk are qualified, quantified, and documented.
• Solution-oriented action: A recommendation for future handling is formulated.
• Team challenge: Recommendations are reviewed, questioned, and optimized collaboratively.
• Knowledge sharing: The insights are systematically shared within the team and with the customer.

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From Excel to AI Bot: Evolution in Error Management.

The entire process is now guided by an intelligent bot that conducts interviews with those involved, gathers contextual information, and supports the workflow throughout.

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Added Value for All Stakeholders.

Thanks to this systematic approach, our customers benefit from structured analysis and can significantly improve their own processes – proactively and sustainably.

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