ACS Taskport. One central place for everything that needs structure.

In Q3 2025, we launched ACS Taskport, an internal tool designed to answer one central question: Where should all the tasks that arise every day across the business go? How can they be coordinated efficiently and routed to the right desk?

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The answer is now simple: one task. One place. One workflow. Clear accountability.

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One Entry Point. Multiple Workflows.

Whether it is purchase requests, facility reports, IT support, office supplies, or preparing for a visitor appointment, all requests are captured centrally in ACS Taskport and automatically assigned to the right owner. Even complex decision paths are built directly into the workflow. This ensures process chains are followed without requiring anyone to memorize how they work.

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"Keep it short & simple." Exactly as it should be.

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Three Practical Examples from Our Daily Operations.

• Facility Management at our HQ in Asten: Whether it is a defective light fixture or a safety-related observation, the right people are notified automatically. No searching. No follow-up questions. No "Who is responsible for this?" loops.
• Centralized Purchasing: Office supplies, IT hardware, and related requests are managed through a single entry point. Structured, traceable, and approved through predefined workflows.
• Visitor Preparation: When guests are expected and meeting rooms, technical equipment, or other preparations are required, the request follows the same process. Users do not have to work through documentation to find the right contacts.

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The common denominator: We make it simple for the user. In ACS Taskport.

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What This Means for Our Team.

With ACS Taskport, we have not only increased efficiency in internal task management by 16.5%. More importantly, we have created clarity. Clarity for new colleagues, who immediately know where to submit requests without lengthy onboarding.

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• Clarity for process owners, who receive tasks in a structured and prioritized manner.
• Clarity for the organization, because accountability is documented rather than improvised.
• Clarity when tasks are completed.

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Why This Matters to Our Customers.

A Smart Forwarder is only smart when the processes behind the scenes work seamlessly. Every minute we do not spend searching, asking questions, or escalating issues is a minute we can invest where it matters most: serving our customers.

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"Customer First" does not begin with a phone call. It begins with the discipline and structure behind our own processes.

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Part of Our 2K30 Digital Journey.

ACS Taskport is another step in our ongoing journey toward fully digital and seamlessly connected processes. High Tech and High Touch. Inside and out.

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Be part of our digital 2K30 journey!

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Simply Excellent.

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